Happy Clients

“The Merchant Hotel have worked with SMT Solutions since 2010 creating training solutions and individual one to one mentoring. Siobhan had worked continuously to refine blended learning solutions to include a six day Merchant Excellence Programme through to interactive telephone skills. From design through to post course feedback Siobhan has played a valuable part of the team and her feedback is respected from the individual staff member through to senior management level. Siobhan’s energy and enthusiasm is contagious.”

“Siobhan Mulvenna displays high level of professionalism and thoroughness in her work. She has a business focus but also great empathy with situations. In my experience Siobhan adds value and insight to every piece of work she undertook for the Simon Community NI and as a result solutions were the best fit for the organisation. Her people skills are second to none. I would have no hesitation is recommending Siobhan to any organisation.”

“Siobhan’s ability to be able to motivate anyone to develop not only themselves as an individual but also within a team setting is phenomenal. I have worked with Siobhan on a number of occasions when I felt my “team” was pulling against each other and I was struggling to bring everyone together. She managed to achieve in a few short hours what most of us mere managers spend months and sometimes years trying to achieve. Her delivery comes from the heart and is directed in such a way that everyone attending can relate to at a very personal level. Even now a year after my staff met with Siobhan they are still applying her techniques which help them through a multitude of situations. A truly genuine and inspirational lady.”

“I would like to thank you for such an amazing training course, I have learnt so much about myself, not just as a manager but also as a person. I have set myself goals within my job and also my home life, I have made a vision board, these are things I would never have thought of doing in the past. Since making my smarter goals and learning to speak to people like an adult (not a child), I have achieved a very difficult conversation with my manager and also managed to spend more time with my family. The amazing wonderful Siobhan made this course so enjoyable with her own little antidotes and telling us about her personal experiences in life. I believe 100% her wonderful training made this course and her belief in me, has changed me forever.”

“We have used Siobhan in the past to deliver on some of our programmes – she get great results and after her training, we get to hear lovely positive stories – it demonstrates the power of training and the right facilitator to unleash someone’s potential!”

“This course helped me identify flaws that I did not realise I possess. As I am now aware of these, I can build upon them in the future.”

“This course really helped me see things from a customers point of view, I will certainly go that extra mile when I get back to work.”

“The course was relaxed, easy to chat about issues that are relevant to us and that we deal with day and daily. I will certainly upsell more and work on developing an emotional connection with all my customers by building rapport.”

“I learned the best way to handle Complaints – treat them as gifts, I will handle them more confidently in the future.”

“It helped open my eyes to things that we thought we were doing properly, but could be doing a lot better – I will start putting into practice what I learned.”